Christchurch Mansion, Wolsey Art Gallery General Admission Ticket Terms and Conditions
Last updated: 11.03.26
The supply of products, tickets, annual memberships and other goods and services made through our website or as a result of visits made by you are governed by the following terms and conditions:
General
+ Tickets cannot be resold or refunded. To do so, or to alter or deface the ticket will render it void.
+ Please check dates and times before completing your booking as mistakes cannot be rectified after completion of your booking.
+ Admission tickets are non-transferable and only valid for the date stated on your ticket. Once your ticket has been scanned, you will be able to exit and re-enter site on that same day during our opening hours; the ticket will not be valid for re-admission on any other day after this.
+ Tickets may not be resold and can only be used by the original ticket holder.
+ During your visit you must retain your tickets safely for production on request by our staff.
Concessions
+ Concession tickets are a discounted rate for registered disabled, welfare benefit recipients and serving military personnel only. Proof of eligibility required. The concession rate does not include seniors, seniors must purchase an adult ticket.
+ Visitors seeking concession/ student rates must bring relevant supporting documents on the day of their visit.Christchurch Mansion reserves the right to charge the applicable general admission rate to any person not able to validate their entitlement to concession/ student rates. A valid student ID is required to be shown upon entry. This includes any form of named ID with an expiry date that shows student status, either physical or online. Please note you may be required to show an additional form of ID to prove your name if your student ID does not include a photo.
+ Any promotions cannot be used in conjunction with any other offer, saver or discount.
+ Please note, discount ticket offers cannot be used in conjunction with one another.
Children
+ Children under 12 years old must be accompanied by an adult. We reserve the right to refuse admission to unaccompanied children.
+ Free entry for children under the age of 16.
Cancellations
+ Whilst we endeavour to ensure that as much of our site as possible is available to our visitors we may, at our discretion and without prior notice, close part or all of the site and/or suspend or cancel any event or activity due to health and safety concerns, staffing capacity, adverse weather conditions or any other situation deemed necessary.
+ We reserve the right at our discretion to alter our advertised arrangements for Events, Activities and Exhibitions, and to cancel any time slot or Event or Exhibition without notice.
+ In the event that entry to Christchurch Mansion is not possible due to reasons outside of our reasonable control we shall not be responsible for any travelling costs you may incur. An event outside our reasonable control means any act or event including without limitation fire, storm, flood, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, riot or failure of public or private telecommunications networks and power outages.
Refusal of Entry
+ Christchurch Mansion reserves the right to refuse entry, prohibit future entry or eject any visitor from the site for reasons including, but not limited to, if the visitor: is being physically or verbally abusive; is behaving in a threatening manner; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of our staff, volunteers or other visitors; is disrupting or detracting from the enjoyment of other visitors; fails to comply with the requests of Christchurch Mansion staff.
Personal Belongings
+ Please be advised that Ipswich Museums request all belongings remain with you during your visit and we shall not be responsible for any damage or loss of personal possessions.
+ The following items are not permitted in the museum, and should you have them on your person when you visit, they may be confiscated from you:
+ Balloons, helium or air inflated
+ Party poppers
+ Bubbles
+ Candles or sparklers
+ Organic material (e.g., flower arrangements, flower petal confetti)
+ Smoking and vaping are prohibited anywhere in the museum. If you wish to smoke or vape you must leave the premises. You will be granted re-entry with your ticket.
+ Eating and drinking is prohibited in all areas of Christchurch Mansion.
+ To ensure the safety and comfort of all visitors, bag searches will be in operation for our exhibition Constable 250. Please allow extra time for arrival and note large bags may not be permitted inside the gallery. We appreciate your cooperation and look forward to welcoming you.
Displayed Objects
+ Unless signage says otherwise, you are not permitted to touch any of the artworks or furniture on display.
Assistance Animals
+ Animals will not be admitted to the museum (except assistance animals).
Personal Data
+ All personal data provided to Christchurch Mansion will be held and processed in accordance with the requirements of the Data Protection Act 1998 and Colchester City Council’s Privacy Policy. We will keep your personal data safe and secure. We will not share it with other organisations without your knowledge and consent, unless required by law to do so.
Photography
+ You may be permitted to use a hand-held camera for private and non-commercial purposes; however, flash photography is not permitted. You and any other visitors for whom you purchased tickets must comply with any restrictions on photography which we will make known to you on the day of your visit.
Events Terms and Conditions
All of our general admission ticket terms and conditions apply as well as the following points:
+ If a ticketed event is cancelled by Ipswich Museums for any reason, then a full refund will be issued to all ticket holders.
+ If a ticketed event is postponed by Ipswich Museums for any reason, then refunds or exchanges will be available within 7 days of the notification of the new event date.
+ We reserve the right at our discretion to alter or cancel our advertised arrangements for Events, Activities and Exhibitions, and to cancel any time slot or Event or Exhibition without notice.
+ Tickets for Events are valid only for the Event, the number of person(s) and the date and entry time slot stated upon them. During your visit you must retain your tickets safely for production on request by our staff.
+ If you arrive more than 30 minutes late for the start of an event, we reserve the right to refuse entry, and a refund will not be issued.
+ For events where food is available, if you fail to provide information regarding food allergies a minimum of 48 hours before an event the museum cannot guarantee your requirements will be catered for.
+ For age restricted events museum staff may request photo ID if they believe a visitor is under the age limit.
